Introductory level support/development position in a small, but growing telecommunications company
providing ISP and VoIP services to local residence and businesses. Primary duties include:
• Internal software implementation and troubleshooting
• First level of Internet and VoIP connectivity support
• Computer and network support and troubleshooting
The qualified candidate must be well spoken, clear thinking, and punctual; able to quickly assess a
situation and develop an appropriate solution, then carry out that solution with little supervision. Must be
able to assume multiple IT based roles as needed.
Duties
• Answer IT Help Desk calls and provide immediate support to employees and customers.
• Write and debug many small software projects in VB 6.0/.NET and PHP
• Perform a wide variety of duties according to company needs
• Assess trouble scenarios and find solutions or workarounds as needed
Requirements
• B.S. in Computer Science or equivalent degree w/ a record of academic excellence.
• Some computer/network troubleshooting and customer support experience helpful.
• Experience with PHP, MySQL, and Unix/Linux servers a plus.
• An eager willingness to learn in a fast paced environment and thorough attention to detail and
punctuality are absolutely required.
• Must be able to communicate well in a professional environment, express ideas and status updates in
a concise manner, and use constructive criticism to improve upon abilities.
• Ability to prioritize responsibilities and multi-task according to office and customer needs.
• Must have a professional demeanor, positive outlook, and willingness to take on any task.